Go Beyond Dispute Management
Reducing chargebacks is only one part of protecting your revenue.
Recover hidden revenue losses
Many merchants lose significantly more money through declined payments and unpaid orders than through chargebacks alone. These hidden losses often go unnoticed because businesses focus on completed transactions rather than the sales that never happened or the balances that were never recovered. Revenue Recovery Solutions help unlock additional income without increasing marketing spend or customer acquisition costs.
Solution 1 — Decline Defence
Recover Sales That Would Otherwise Be Lost
Legitimate customers are often declined by issuer fraud rules that err on the side of caution. Decline Defence is designed to recover a portion of those lost sales through an alternative, compliant payment flow, converting eligible declined transactions into completed payments.
Why legitimate payments get declined
Suspected fraud, high-risk MCCs, unusual spending behaviour, cross-border purchases, velocity checks, issuer risk policies, and outages can all block genuine customers.
Why merchants benefit
No additional advertising spend is required. The customer has already decided to buy, and even modest approval-rate improvements can create meaningful revenue impact.
Solution 2 — Offline Debt Collection
Recover Revenue After the Payment Journey Ends
Not every unpaid order should be written off. For eligible physical goods sold within the United States, merchants may still have an opportunity to recover funds through compliant debt recovery processes after goods have been delivered and the merchant has fulfilled their obligations.
Why debt collection matters?
When goods have been delivered and the merchant has fulfilled their obligations, there may still be options to pursue payment and discourage repeat abuse.
Eligible transactions
Physical goods delivered within the United States, verified delivery, eligible unpaid balances, and cases meeting applicable legal and contractual requirements.
Why These Solutions Matter?
Most businesses focus on protecting completed payments. Forward-thinking businesses also focus on recovering revenue that never reached the bottom line. By combining dispute prevention, alert management, chargeback recovery, decline defence, and debt recovery, merchants gain multiple layers of protection across the entire payment lifecycle.
Your Revenue, Protected at Every Stage
Every payment journey presents opportunities to improve outcomes. From recovering legitimate declined transactions to pursuing eligible unpaid balances, our Revenue Recovery Solutions help merchants maximise the value of every sale.