Smarter Dispute Management at Every Stage

Take Control of Every Dispute

No two disputes are the same

Some can be prevented before a customer contacts their bank. Others can still be stopped after the customer reports an issue. And when a chargeback does happen, having the right evidence can make all the difference. Our products support every stage of the dispute lifecycle, helping merchants reduce costs, protect revenue, and improve the customer experience.

Phase 1 — Deflect

Prevent disputes before they happen

The best chargeback is the one that never occurs. The Deflect phase gives issuing banks and cardholders more information before a dispute is created, helping answer customer questions before they escalate into chargebacks.

Order Insight

Give customers the answers before they file a dispute by showing richer purchase information during the issuer dispute process.

Customer Clarity

Help customers recognise legitimate purchases when subscriptions, family-card use, or billing descriptors create confusion.

Visa Compelling Evidence 3.0

Fight friendly fraud with stronger evidence by using historical customer activity to defend eligible fraud-related chargebacks.

Mastercard Collaboration

Resolve disputes earlier by sharing transaction information between merchants, acquirers, and issuers before a formal chargeback is initiated.

Phase 2 — Alert Management

Act before the chargeback is filed

When a customer contacts their bank, there is often a short window where action can still prevent the chargeback. Alert solutions notify merchants in near real time, allowing eligible transactions to be refunded before formal disputes are filed.

CDRN

Receive earlier dispute visibility and valuable time to review the transaction, refund, contact the customer, or continue defending the transaction.

Rapid Dispute Resolution (RDR)

Automatically resolve eligible disputes using refund rules defined in advance, saving operational time and reducing dispute ratios.

Ethoca Alerts

Receive fraud notifications in near real time so you can refund, stop delivery, investigate fraud, and prevent chargebacks.

Phase 3 — Recovery

Recover revenue when a chargeback cannot be prevented

Even with the best prevention tools, some disputes still become chargebacks. The Recovery phase helps merchants decide which cases are worth challenging and present the strongest possible evidence.

Chargeback Recovery Services

Evaluate each case based on evidence, reason code, transaction history, and likelihood of success, then prepare comprehensive representment packages where appropriate.

Which Products Are Right for You?

Every merchant’s risk profile is different. Our specialists help identify the right combination of prevention, alert management, and recovery solutions based on your business model, transaction volumes, dispute ratios, and operational goals.

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