Knowledge Centre

All Dispute Prevention Payments & Dispute Basics Dispute Recovery Scheme Compliance

How to Prevent Friendly Fraud: 15 Proven Strategies for Merchants

Learn practical strategies merchants can use before purchase, during checkout, after payment, through fulfilment, and after delivery to reduce friendly fraud.

Aug 6, 202611 min read

Verifi CDRN Explained: Preventing Chargebacks Before They Happen

Learn how Verifi CDRN helps merchants prevent chargebacks before they happen through early dispute notifications.

Aug 6, 202611 min read

Verifi Inform: Real-Time Dispute Resolution for Merchants

Understand how Verifi Inform supports real-time dispute resolution by delivering richer transaction information during issuer enquiries.

Aug 6, 202611 min read

Verifi Order Insight: Reducing Chargebacks Through Better Transaction Visibility

Learn how better transaction visibility helps reduce chargebacks by helping cardholders recognise legitimate purchases.

Aug 6, 202610 min read

Visa Compelling Evidence 3.0 Explained

Understand how Visa Compelling Evidence 3.0 can support eligible fraud dispute challenges using qualifying historical evidence.

Aug 6, 202611 min read

Winning the Chargeback Fight: A Practical Guide to Representment

A practical guide to winning eligible chargebacks through evidence, process discipline, and structured representment workflows.

Aug 6, 202610 min read

Friendly Fraud: Why Good Customers Become Chargeback Customers

Understand why legitimate customers sometimes become chargeback customers through confusion, forgotten subscriptions, family purchases, or first-party misuse.

Aug 6, 202613 min read

The Complete Guide to Chargeback Management for E-commerce

Chargebacks cost more than a single transaction. Learn how modern merchants prevent disputes, resolve issues quickly, and respond strategically when chargebacks cannot be avoided.

Aug 6, 202611 min read

Understanding BINs, CAIDs & Merchant Identifiers

Understand BINs, CAIDs, MIDs, billing descriptors, and the merchant identifiers required for alert activation and dispute operations.

Aug 6, 202611 min read

Understanding Visa's New VAMP Thresholds and What They Mean for Merchants

Understand Visa’s new VAMP thresholds and what they mean for merchants, acquirers, fraud ratios, and dispute performance.

Aug 6, 202610 min read

Visa Acquirer Monitoring Program (VAMP): Frequently Asked Questions

Frequently asked questions about the Visa Acquirer Monitoring Program and what merchants should understand about scheme monitoring.

Aug 6, 202610 min read